Refund policy

Return & Refund Policy

Returns/Refunds

We accept returns on unopened, undamaged gift baskets in their original condition within 15 days of delivery. To be eligible for a full refund, items must be returned, unused and in the same condition in which they were received. Please provide a photo of the item(s). Individual items may not be returned. 

To initiate a return, please contact us through our https://violetsgiftshoppe.com/pages/contact or at violetsgiftshoppe@gmail.com before sending any items back. We will provide you with a prepaid return shipping label at no cost to you.

Once your undamaged return is received and inspected, we will notify you of the approval of your refund. Please allow up to two weeks from the time we receive your returned item for your refund to be processed to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at violetsgiftshoppe@gmail.com.

Damaged Items

If you receive a gift basket containing a damaged item, please notify us within 15 days of receiving your order. To report a damaged item:

1. Visit https://violetsgiftshoppe.com/pages/contact to reach us by email or text.
2. Include your order number and a clear photo showing the damaged item.

Upon verification, we will ship a replacement for the damaged item only — we do not replace the entire basket contents for a single damaged item.

Non-Returnable Items

We are unable to accept returns on opened or partially used gift baskets.

Exchanges
We are unable to exchange gift baskets, as each basket unit costs a different amount. 

Questions?

If you have any questions about our return policy, please don't hesitate to reach out through our https://violetsgiftshoppe.com/pages/contact